Technology and Learning Resources

Dell Battery Recall

As you may have heard by now there is a major recall of laptop batteries in Dell laptops. We have determined that all the Dell laptops we have purchased MAY be subject to the recall depending on the battery model.

We are working with Dell to identify all impacted laptops. The first step is for you all to follow the instructions below for reporting your battery model number.

To identify if your battery is affected:

Check if your specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your battery is affected. Only some batteries within each model are affected. These part numbers are printed on the back of the battery packs as illustrated below. Turn your laptop over and remove the battery. Look for a label similar to the one below and report the circled number to the Helpdesk via e-mail to

Helpdesk@solano.edu.

Please report your number whether or not it matches the one circled below.

We will collect and record these numbers and compare them to a list Dell is preparing for us showing all the laptops and batteries we have purchased so we can identify the affected batteries.

Dell will then make arrangements replace the batteries through Technology Services & Support.

Although the incident reported in the news is an isolated case, the possibility for explosion does exist. If you have concerns about the battery in your laptop remove the battery and use the laptop with the AC adapter until a replacement battery is received.