Frequently Asked Questions

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Top 5 Frequently Asked Questions

How to send class emails using OWA
Why don't/doesn't my wireless keyboard and/or mouse work?
  • Make sure the wireless keyboard/mouse in on. Move switch to the I symbol, located underneath.


  • Make sure the wireless keyboard and mouse sync with the Bluetooth receiver by pressing the Bluetooth button located underneath.


  • The wireless keyboard/mouse may require new batteries.
  • What can I do to protect myself from spyware, adware, & malware?
    You can protect yourself against spyware, adware, and malware by being cautious on what websites you visit. Do not visit the websites that say "YOU HAVE WON 1 Million Dollars CLICK HERE!!!!!"

    Install weekly antivirus updates and scan your computer.

    You can also download Malwarebytes from http://www.malwarebytes.org. The free version works extremely well.
    My computer froze up on me. What should I do now?
    If your computer completely froze up (no mouse or keyboard) simply hold the power button down for 5-10 seconds this will hard power it off. Once the computer is fully shut off wait 10 seconds then press the power button again to turn the computer back on. If the computer will not turn on or freezes up again contact the helpdesk at 864-7000 ext 4690.
    My mailbox is full! What do I do?
    All District employees should perform periodic Mailbox Maintenance to avoid reaching ones mailbox limit.

    Mailbox maintenance includes:

    1. Cleaning out your Inbox. The inbox should not be used for permanent storage of emails you wish to keep. If you are pressed for space, you can create a PST (File->New->Outlook Data file) to copy some of your mail off the server onto your local computer. Click here to view the procedure on how to create PST's.
    2. Delete all items in your "Sent" folder. Again if you wish to keep any sent items you can keep them in a PST folder.
    3. Delete all items in your delete folder.
    If you have performed proper email maintenance and you find that you are still pressed for space for essential District related material, contact your supervisor/manager for approval and have them submit a Helpdesk ticket to increase your storage limits. All requests will be investigated as to whether or not an increase will be approved. If proper email maintenance has not been performed, request for increase will be declined.

    General Office Information

    Chief Technology Officer
    Roger A. Clague, FInstLM, FCMI
    E-mail: Roger.Clague@solano.edu
    Phone Number: 707-864-7264
    Fax Number: 707-646-2050
    Location: Building 100 Room 145


    Director
    James "Kimo" Calilan
    E-mail: James.Calilan@solano.edu
    Phone Number: 707-864-7104
    Fax Number: 707-646-2050
    Location: Building 100 Room 144


    Helpdesk
    E-mail: Helpdesk@solano.edu
    Phone Number: 707-864-7000 ext 4690
    Fax Number: 707-646-2050
    Location: Building 100 Room 139

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