Technology Services Standards


Smart Phone Support:


At present, Technology Services & Support does not officially support the use of personal phones. However, we have written procedures for use of the following smart phones with our e-mail services:
  1. iPhone
  2. Blackberry
  3. Droid (Android)
If you have one of these phones and want to have your Solano e-mail delivered to it we can provide you the procedures to accomplish that task. If you have some other phone and can obtain the procedure for accomplishing this task we can provide you any configuration information you may need to make the connection to our services.

Fixing Personally-Owned Computers:


Technology Services and Support does not provide service to personally owned computers.

Please Call the Help Desk First!

If you have problems with or questions about any technology related issues regarding District equipment please contact the Helpdesk by using our easy online form, by email at helpdesk@solano.edu or call ext. (x4690).  Please do not contact any of the TSS staff members directly. The Help Desk centralizes our response system so we can accurately prioritize our work and take care of the high priority cases first.

Access to Personal Files (the Z: Drive):


If a department needs access to a former/current employee's files (specifically his/her Z: drive) Technology Services & Support requires approval from the departments Vice President authorizing this request before we can make that data available. Correspondingly, we will not access another user's Z: drive without specific permission from that user or the user's Vice President.

Supported Web Browsers and Standard Software:


Currently Internet Explorer 8 is the only web browser that Technology Services supports. Additionally, Microsoft Windows XP and Windows 7 are the only operating systems we can support. The driving factor for this is that our Enterprise System (Banner) does not support newer versions. As Banner approves the use of newer versions we will move to those versions over time.

NOTE:
Users should not install new versions or other software without contacting TSS.


Logins/User Profiles:

One computer may only have one user profile, unless shared office spaces dictates otherwise.

Assigned Computers for Users:

Although users have the ability to use any district computer on campus, users will only be assigned a user profile to one district owned computer. This mean that programs such as Microsoft Outlook will only be configured on one computer.

Licensing

Software licensing is a contract of agreement between the software publisher and the end user, sometimes referred to as the End User License Agreement, or EULA. Though software licensing can be a paper agreement, it is most often imbedded in the software itself as part of the installation process. Technology Services takes software compliance very seriously and we work very hard to ensure that the district is within licensing compliance. Any software loaded on district computers must have a valid license that accompanies that software. All requests for software and or installation should be coordinated through the helpdesk using our easy online form, by email helpdesk@solano.edu or call (x4690).

General Office Information

Chief Technology Officer
Roger A. Clague, FInstLM, FCMI
E-mail: Roger.Clague@solano.edu
Phone Number: 707-864-7264
Fax Number: 707-646-2050
Location: Building 100 Room 145


Director
James "Kimo" Calilan
E-mail: James.Calilan@solano.edu
Phone Number: 707-864-7104
Fax Number: 707-646-2050
Location: Building 100 Room 144


Helpdesk
E-mail: Helpdesk@solano.edu
Phone Number: 707-864-7000 ext 4690
Fax Number: 707-646-2050
Location: Building 100 Room 139

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