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Technology Services

Contact Us Today!
helpdesk@solano.edu
(707) 864-7000

Welcome to Technology Services (IT)

Technology Services and Support at Solano Community College is here to ensure students have the tools they need to succeed in today’s digital learning environment. In addition to maintaining the college’s technology infrastructure, academic computer labs, and online systems, the department also provides direct support to students—offering access to essential hardware such as Chromebooks. Whether you’re navigating online classes, accessing campus Wi-Fi, or troubleshooting tech issues, our team is dedicated to helping you stay connected, informed, and equipped throughout your academic journey.

How to get a Chromebook

Go to the Library in Building 100

The library's laptop/chromebook collection is a first come, first served collection. By borrowing a library device, the student agrees to return the device in the same condition in which it was loaned out and agrees that they are liable for damages to the device.

  • You must be a Solano College student and have your Solano ID# on your library account. Please verify before check out.
  • Device must be returned to the Library from which it was borrowed. (FFD, VACA, VJO)
  • Late fees are $10/hour. Student records will not be held for late fees.
  • Student records will be held until Loss/Damage fines are paid.
  • Return the device directly to a library staff person (do not put devices in the book drop).

  • bulletCan be checked out for 24 hours. Must be returned with power cord or will be fined $40 for cords.
  • bullet$500.00 fine for Loss/Damage. If damage is less, student will be charged that amount.
  • bullet Chromebooks do NOT have PaperCut print software on them

  • bulletLibrary use only! 4 hour checkout without power cords.
  • bulletHas PaperCut software on them to print in Library
  • bullet$1000.00 fine for Loss/Damage. If damage is less, student will be charged that amount.
  • bulletLaptops will "wipe" once you restart them; use external or cloud storage to save your documents as they will be lost should the computer reboot.

In the event the device or related equipment is lost or stolen, the student must file a police report and contact the library within 48 hours. To file a police report, you must immediately notify the local police (and campus police/sheriff if the theft occurred on campus). After filing a report with the police, you must provide the library with a copy of the police report. Failure to file a report of stolen property with the police will result in the student's liability for the above-mentioned fines for loss/damage.

 

Technical Support

HelpDesk Hours
Monday - Friday 8:00am - 4:30pm
*Closed on Weekends and Holidays
Faculty/Staff

Email Helpdesk@solano.edu

Phone 707-864-7000 ext. 4690

Students

Email Helpdesk@solano.edu

Phone 707-864-7000 ext. 4690 

Your requests will be generated into a HelpDesk ticket in which an automated response will be sent to you via an email. Once a ticket is generated a staff person will contact you. Please refrain from contacting our technicians directly.

We prioritize our ticket urgency as follows:

 Classroom issues

Student Services issues

Administrative Services issues

These urgencies will dictate when a technician will contact you regarding your case.

Canvas Support

Canvas is supported by our office of Distance Education.

For technical support and questions related to Canvas, please email DE@solano.edu

Canvas Support Hotline (844) 303 - 0354