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FAQs

Contact Us

Building 400, Room 404
Main Campus
4000 Suisun Valley Road,
Fairfield, CA 94534
counseling@solano.edu
(707) 864-7101

FAQs

Express Counseling is for: pre-requisite clearances, registration error questions, questions on course substitutions, petition signatures, or other short questions. Full-transcript reviews or education plans are not available, please make an appointment.

Express Hours are: Monday-Thursday, 9:00am-1:00pm and 3:00pm-5:00pm; Friday 10:30am-1:00pm

There are limited or no Express Counseling when classes aren’t in session.

Process – Please pick the best method for your situation
Email (counseling@solano.edu): best for petitions, pre-requisite clearances in which documents are needed to be reviewed (please include the reason you are emailing, your name, Solano Student ID #, and phone number)
Phone (707-864-7101):   best for quick questions on transfer, deadlines, and guidance for choosing one course (please be ready to provide your name, Solano Student ID #, and call back phone number)

Information needed to book an appointment:  

  • If you are on Probation II or Academic Dismissal, please call 707-864-7101 or email counseling@solano.edu, and mention your academic standing for an appointment with a Counselor to help you with your academic goals

 

  • In-Person appointments are available at each of our campus locations- Fairfield, Vallejo, and Vacaville
    • It is best to arrive at least 5 minutes before your appointment time. Upon arrival, please check-in at the front desk
    • If you are running late, please call to let us know: 707-864-7101
    • Please note: If you are more than 10 minutes late, your appointment may be cancelled. Unfortunately, during busy times, it can take several weeks before we are able to reschedule your appointment

 

  • Zoom/online appointment:
    • It’s very easy- try it out! Here are some tips to help.
    • Please note: you are not required to share your video during the appointment; however, Zoom allows counselors to share their screens, so they are able to review essential documents and information in greater detail during the appointment

 

  • Phone calls are limited to general questions that do not require counselors to research detailed student information. They are limited to questions that can be answered in 10–15 minutes only.
    • Please call: 707-864-7101 and request to be added to our Express Counseling list and the next available counselor will assist you.
    • Please note: calls are returned in the order that they are received and during busy times, it could take a few hours for a call back

Please watch before your appointment: Getting the Most out of Your Counseling Appointment (video – 7 min)

30 min appointments are for:

  • One semester education plans with less than 20 units and no transcripts from other schools
  • General questions regarding major/career choice and/or transfer

60 min appointments are for (please note due to reduced staffing, prioritization will be for 30-minute appointments during busiest times):

  • Degree/Transcript Review for graduation or transferring; transfer application assistance
  • Comprehensive Education Plans for Financial Aid Appeals
  • Multiple semester education plan (comprehensive education plans)
  • Transcript Reviews with more than 20 units from other schools

Online Booking System: Go HERE to use the online appointment booking system to schedule an appointment with a counselor.  

  • Front Desk Phone: 707-864-7101 Monday – Thursday open 8:30 – 4:30 pm; Friday 8:30 – 3:00 pm. If If you hear the voicemail, please leave your name, reason for calling, Solano ID# and call back your phone number with your message. Note: with limited services please expect 2 business days for a response.
  • Online Appointment Booking System: Go HERE to use the online appointment booking system to schedule your phone or zoom appointment with a counselor
  • Express and Online Express Chat: Monday – Friday 10:30 am – 1:00 pm; M-Th 3:00 pm – 5:00 pm. No or limited Express when classes aren’t in session.
  • Email:  counseling@solano.edu with questions. Please include the reason you are emailing, your name, Solano Student ID #, and phone number. Note: with limited services please expect 2 business days for a response.